FAQ
**Frequently Asked Questions**
**Do you ship internationally?**
Absolutely! We are thrilled to offer worldwide shipping at no additional cost, regardless of your order size. With over 200+ countries already served, we're always excited to reach new destinations.
**What are your shipping times?**
Delivery times vary by location:
- **United States, Canada, United Kingdom, Australia, New Zealand:**
7 - 10 Business Days
- **All other countries:**
10 - 21 Business Days
You'll receive a tracking number via email 2-5 days after placing your order. While we aim for punctuality, please allow up to 8 weeks for delivery under exceptional circumstances. Rest assured, orders not received within this timeframe are eligible for a full refund or reshipment.
**Can I track my order?**
Yes, once shipped, you will receive an email with a tracking number and a link to monitor your shipment's progress. Please note, it may take up to 7 days for tracking information to become available. Track your package at www.17track.net.
**What is your return policy?**
We stand behind our products with an extended 90-day guarantee. If you're not completely satisfied, or if you receive a faulty item, please contact our customer support at support@tinnons.co with your order details and a description of the issue. Attach photos if possible. We're here to help and typically respond within 3 days.
**Can I modify or cancel my order?**
You have the flexibility to cancel or modify your order within 3 hours of confirmation by reaching out to us at support@tinnons.co with your name and order number. Please note, changes or cancellations are not possible beyond this window.
**What payment methods do you accept?**
We accept all major credit cards, PayPal, and Apple Pay. Your payment security is our priority, which is why all transactions are processed through a 128-bit encrypted system.
**Do I need to pay for import duties?**
No, you're not responsible for any import duties on your purchase.
**Need further assistance?**
We're here for you! Contact us at support@tinnons.co for any additional questions or concerns.